Since I'm just a member I don't see it as my job reporting people. Sure, I have seen people bending and breaking rules, which isn't that uncommon in chat. The few times I have reported things, it has been when one chatter has personally attacked another one. I feel quite protective that way, personal attacks is a no-go for me.

But as for going off topic in emotional support chat, I have done it myself. It happens when we are inbetween support topics. It's not a problem I think, but it would be a problem if someone then brings up a support topic and then is ignored. Not cool. But otherwise, sometimes we cool off after intense talk with a little smalltalk. I see no harm in that.

As for triggery topics, I think even if chat forbids people from saying certain things, it's in your best interest to skip rooms. Here we have more than one room, so there is no real need to stay with a triggery topic. And you can always create your own room too. I think it is a good exercise in taking responsibility for the environments you put yourself in. I have triggers that are allowed talking about, so I have to practice this all the time, and it has strengthened me, instead of thinking someone else should take care of my problem.

Something that I indeed find good on PC is that when there is a lot of people on, there is often someone to talk to if triggered. Someone who can take a few minutes in private to offer support. Just ask, tell the room you had a trigger and ask if someone will private chat for a while. I have found it sort of defuses a few triggery stuff I come across in real life as well.

And not to forget, the chat is like a live organism, sometimes IT has bad days. Forgive and move on.