We got this call and talked to them in person a few weeks ago. They launched into that it was "like LifeAlert" and into their spiel, in short, that it was free to us as a concerned relative who had been through something similar in needing the same type of system had ordered it for us; so when can we arrange deliver for you? There was no information requested from us until this point. As soon as they said a relative that was concerned had ordered it for us I knew it was not the case as they would have told us. I don't know what they are after as I declined delivery and told them was not interested. Surprisingly they did not push and had requested no information during the spiel either until asking about delivery. They have not called back.