Thank you, canyon. That's really moving.

I'm a little proud of myself right now. I got an email yesterday saying that my return flight from England on Feb 8 had been cancelled and I'd been rebooked to an earlier flight. Since I'll be an hour and a half away from the airport by train, and the trains aren't that frequent, I wanted a later flight if at all possible (I'm not a morning person). The easiest thing to do would still have been to just let the matter rest and rebook my train ticket, but instead I called the airline in the Netherlands and managed to rebook to a later flight. The KLM customer service guy was extremely friendly and like most Dutch people he spoke excellent English, and it wasn't a difficult call at all, but a year ago I wouldn't have picked up the phone. I would have been too timid to ask for something like this, and too worried that I'd cause trouble.