There is no clear line between people in the emotional support getting emotional support, and sometimes the conversation turning a bit more social. That's perfectly alright, as long as people respect other people's needs if they come in and want to turn the conversation more to their emotional support needs.

We can't do anything without chat times/dates or a chat transcript. We're sorry, but that's just the way it is.

Private rooms shouldn't contain any strange characters or spaces, just normal letters and use a dash instead of a space... see if that helps in creating a new one.

DocJohn