Hey I've been in insurance for many years. lol

Anyway, if I can ever help with an insurance question or issue, I will.

Just so you know, the words "I'm going to file a complaint with the state Insurance Comissioner" are magic. And, once filed, the insurance company is notified. They have a certain amount of time to reply and the comissioner is included in the reply process. The insurance company is required to go after the information needed to settle the claim. Of course, they still are at the mercy of those providing that information, as they can't make them step up and provide it but they do go after it more aggressively than a regular claim. Insurance companies HATE to have complaints because they are on file and can look bad. Complaints are handled with high priority.... Sometimes it's fun to see management in a flurry of stress over it. hehe

Even mentioning an IC complaint when calling the insurance company can help. When you make your calls to the insruance company or doctor's office, keep track and note the date, time, and person(s) you speak to. When you ask your doctor's office for something, also ask when to expect it. Remind them why it is important (for example that this is for a new med, not a refill, so you need it right away).

Hope this helps!