I guess this goes back to just finding the right T for you. Like any other business they have different ways of doing things. If I don't like their "business" is operated then I take my money elsewhere. T has encouraged me to email here when needed. If she is leaving the area (visiting family, attending conferences, etc) she will tell me she will be out of town but she will have her laptop if I need to contact her. The last time she went out of state she told me that Saturday she would be busy but would check her email whenever she could....My daughter is graduating high school this year. She has applied to quite a few colleges but has yet to hear from 4 of them...T told me whenever we hear anything from those schools she expects an email update.