((((inky))) No, you aren't acting like that, so that makes a big difference... plus we here at PC know you are worth much more than a duck Sorry, my bad.

The ppl in the system are stuck too, imo. They may have joined for the right reasons but now are tied up with too many cases and not enough time or brains.
Some of the clerks of course just needed a job, any job... you understand that.

No, you have to self advocate in today's world. I would make a list (but then, I like and NEED lists) of when to call whom, and when you last did and what the result was. Make it routine that YOU have to check and be that squeaky wheel. Once it becomes a habit, without feeling it's personal, it won't upset you so much. (No, it shouldn't have to be that way.)

I still get personally upset at times when I forget that it's just the system, and nothing personal... I have to keep the wheels going for myself.

Now, anything in particular PC members can help you with???

(((hugs)))