i haven't read the article or all the comments yet but i do remember reading somewhere that chronic complaining doesn't actually help the complainer but actually does them harm in the long run. i would hope a good T would be able to redirect the complaining client, but if a client isn't willing to do any work to change, then i don't think a T needs to feel obligated to see the client. i have had friends who have been chronic complainers at times and one friend because of not taking any action in her stressful situation ended up making herself quite ill. i guess i see chronic complaining as a dysfunctional behavior that needs to be dealt with rather than tolerated because it does do damage to the sufferer, not to mention how it effects others.