I'm so thankful to have daily email contact with T. It helps me to know that she is still her so that during session, I spend less time trying to figure out if she is still the same person and we can focus more on things we need to. I am unable to talk on the phone; it's more than a lack of desire so phone calls don't work for me. I agree that it's an individual client/T relationship thing and what works for some may not work for others.