Bank mixups and confusions happen; they're not a reflection on you or your character, just a royal pain in the!

I had a bank that did not bounce a check but said it did and charged me late fees and then the computer got stuck and kept routinely charging me more and more fees every couple days because by about the second or third charge, I was overdrawn so it was changing me more in the red each time :-) I called on the phone and talked to a VP and then got a letter addressing me as "Mr." whole name, and my name is so obviously female it isn't funny :-) I called again and said how about we just forget the whole thing and call it even? (the check hadn't bounced, which was good, but I only had something like $17 left in the account when they started being ridiculous so I said "just take it and close my account!").