Dear Madame T,

Looking back, I realise that there was one occasion when I did issue an ultimatum, where I was trying to control you and in which I have violated your cancellation policy.

I once demanded, “Either reply to my email or cancel my next appointment.”

You expressed some disapproval at the time, but I see now that I wounded you deeply and did lasting damage to our relationship.

I profoundly regret this and apologise unreservedly. I can only hope you will find it in your heart to forgive me.

Sorry.

Love,
CE