This has probably been better addressed somewhere, but is there a way to highlight those members that are monitors both in chat and in the list at the bottom of the forum?
If you are in chat, and there is a problem, it is hard to "find" someone online and available and see if they can intervene before problem gets worse...

or maybe a general..."help" or "bat line or signal" to get someone's attention that is online and is a moderator and has the designated authority to do something appropriate? Something that would auto search for best person to handle.. Maybe a "batty" idea? lol...sorry.

Also, if a certain room is supposed to be for certain people or a Q&A or some other designated purpose, can there be a better message upon entering giving the new member instructions so that people in the room don't have to constatntly repeat themselves...?

(ie...this room is for Q&A for the doc, please address questions to the doctor and hold off on extra greetings or group interaction until after the Q&A unless directly related to the question posed. You can also PM member to give additional advice or talk to them after group....
or
...this room is for people that are in need of emotional support. This is not a room for general chat at the moment....if you are in need of extra support or willing to offer support, please come on in..
or
...this room is for a specific chat group as seen on calendar. Please come in if you have concerns or want to chat about that subject....if you need to speak to someone in that group, please pm them to come out or meet you later in another room)

That would be very helpful. Just an idea....
Respectfully,
WB