Hi TJ, really sorry you had that experience after what it must have taken to pick up the phone/call. It sounds like the person on the phone wasn't that "skilled". And hard to understand how they felt you needed the help of the crisis team but said it was pointless for you to call them anyway.
Still A&E is an option, although the crisis team should take a call from you (or your wife, if you wanted her to phone?) just as seriously as if focusline were to have done it for you. So kind of hold that in mind as a possible if.............but right now, we're here for you if you want to talk...............
Alison