If she's normally very good, then i would say that there's a hiccup somewhere. who knows why? but i'd give her another call and i'd state very clearly that it's an emergency. i've lost my phone before :-/ in fact, my landline is currently unplugged because we were doing some cleaning and i've kind of not plugged it in for two weeks. i remember like every three days to go online and check my voicemails. and still have no plugged it in... er... yeah...