I'm sure you appreciate that seeking help takes a lot of courage and willpower , it shows a person wants to get better but is finding it hard to manage by themselves. Some people are afraid to get help or don't feel (recognise) they need to.
When someone does make efforts to get professional help and support they should not be mistreated or made to feel worse by staff. And there is no reason way someone should have to pay a lot of money for help they have a right to receive for free on nhs. I am not able to afford a lot. And I should feel forced to go privately either.