Relay was back up today so I called the insurance company as requested. They gave me a lot of run around that the facility I was going to had not called them for authorization, then pops said people had called but not on time or for authorization of what I was going for, PHP and IOP. Huh? Why else would they call?
Then they said all they need to do is call and get "proper" authorization!

Strangely not a bad day.