We read all technical reports posted here, and review them for problems on our servers and network. When we don't see anyone else report the same problem, and the servers and network don't show any anomalous activity, we can't say that the technical problem was a result of our servers or network.

In short, we don't have any answer for the two reported 4-hour slowdowns, as nothing in our reporting shows that we've been experiencing any kinds of problems on that sort of scale. (Also, while I understand your frustration with not getting a timely response to your first query, it doesn't help anyone to be sarcastic about it...)

Occasionally the forums are slow, and I apologize for that.

If you can answer some of the questions we ask of all people who report technical support issues (in the reply above), that would be great and helpful. What happened when you tried using a different web browser? Same issues?

Last, who's your Internet service provider?

Thanks.