Sounds like she needs therapy. I mean, she needs help for her situation of being a human adult - twitching her nose isnt going to magically fix things anymore. If she wants things to change, she might have to take action on her own behalf, even if it means giving up her identity as sweet and non-confrontational. She is trying to bully you into using your time with your t - ie spending your money - to solve her problem - how sweet is that? Been there done that.