What years?? Have you not read what I said? I never said I have x amount of years as a help desk person and this is my 1st time ever being a help desk assistant in a lab. I get paid good just need more hours. Right now, I have 3 months as a help desk, does that sound like years to you? I have NEVER worked in a computer field before whether in college or after I graduated from college. What desktop support? In what job? There isn't anything like that at my job, we have client support analyst and that isn't open. That position was open at another sister college but they wanted 3 yrs and certifications! That was before I got the training on help desk I think it was open during June. Another college had a help desk position open again 3 yrs.

Network admin at work? You need 7 yrs to be a network admin I did the research as nobody told me that in college it wasn't like that 10 yrs ago when I was in high school. I found that info out after college! I got this job with no experience but offered on the job training which I am grateful for. I have been at the job now 6 months total, I got hired doing call center and we are very short staffed.

Hmm, AAS Network Admin is my degree. My goal? Well, to be more knowledgeable in computers. How is that possible? Everything is moving so fast ever since apps came out in 2010. I don't feel like I can catch up to everybody at least those tech people have already been in the field and can speak about their experiences. I am wanting to make a goal on learning how to use the IMacs at work (I don't own one and don't have the money to get any Mac) so I can help the students in the lab. I got a ton of computer books yet I am mentally exhausted (for a long time) with people telling me do this do that blah blah.

I feel I am a slow learner which takes me longer to learn stuff and some say that isn't true. Anyway, I really want to know my stuff in computers. How can i catch up with today's rapid, fast tech? Hmm, just frustrated.