Wow..."you have been rating her lower than the facility would prefer"? It sounds like she is more concerned about her ratings than about helping you. Do you have the option to switch to another therapist?

ETA: I was once accused of being "hostile" with a T who knew me very well but we were no longer on the same page, and I terminated. I was not being hostile, but I did not agree with her (re: several things) and she didn't like that (at all).