Hello Anxious Friend, you are a good friend! It sounds to me like your friend has anxiety and depression if she is beating herself up inbetween and the two conditions like to go together. Ultimately your friend needs to seek that support, you can help her of course. There are many resources online Common Hotline Phone Numbers | Psych Central

Also try to persuade her to talk to a teacher at school, a trusted adult, can she get to a doctor, it is difficult when the friendship is online.

Could you also send a PM to one of the admin team, click on this link >>>>> View Forum Leaders regarding the IP address being banned, there may be a simple solution and it would be good for her to receive support here.