Thanks so much reading and responding... all of you. It means a lot. This has been going on for weeks and weeks and weeks and my boss and my colleagues have commented to me that they envy my ability to remain calm and always have a sense of humour. I think I've just been repressing my rage, though... and it came to a head this afternoon. That e-mail was the straw that broke the camel's back. I just keep telling myself... two more weeks... two more weeks...

Grrrrrrrrrr.... rude people who think they're entitled to whatever they want just because they're rich really get under my skin.