Unfortunately complaining and making as much of a nuisance of yourself as possible is the only real way forward. I agree that it's hard for already sick people - especially as the British are very proud and don't like having to repeatedly ask for help but with the strain on services at the moment it's the survival of the naggiest. PALS are usually who deal with scheduling conflicts etc but i would go one step further and phone the head office of your CMHT, they'll have a manager who's in charge of the people in your team. Speak to them on the phone and then ask if you can write to them with a list of incidences you're concerned about. They will then take charge in coordinating better treatment. It's how i've got a new psychiatrist and an appointment on the 26th. You might want to look in to advocacy in the future - someone can come along to appointments with you and make sure you're not fobbed off. I know this is a lot of extra work you shouldn't have to be doing but its the only way you're going to get change i'm afraid. I'm sorry they've done this but now's the time to hold them accountable. Good luck - we're here to support you