Sometimes with chat you have to take a bit of initiative. If you need emotional support there is a room dedicated to that and if you need to make your own room with passwords and restricted access that's also open to you. If scheduled chats are proving to be a disappointment you need to contact the chat leader and express your concerns - they'll only be able to make change if they're given feedback.

I'm rarely in chat these days as most of my friends from here have either left or rarely visit the site. So i don't find it particularly entertaining. Therefore i usually opt out. That is also an option for you. Chat doesn't work out for everyone despite best efforts. This is unfortunate but it's kind of the nature of the game. Personally i hope this isn't the case for you and you manage to work something out. All the best.