Honestly, I've no idea if you imagined it or not, could only give the example of my experience as I know I got very befuddled over certain things happening I apologise if it wasn't 'helpful' as such.

People do get up to crazy stuff to relieve their boredom even if it means being very unprofessional and inconsiderate... so yes, it's 'possible' that some staff members were messing you around on the notion that you'd hardly be credibly seen in the right state of mind to argue the case.

So yeah, if that was the case... then I'm disgusted.