What type of reputation did this Psych Hospital or Ward have? Just run-of-the-mill, low-funded ward to place people who were having problems?

I was in a very reputable Institute in 90's in a big East Coast City and I got very little direction/advice from Staff and was treated poorly a few times. Psych techs didn't know what they were doing and one called me "crazy". I told my Psychologist and the three of us sat down for a meeting and the tech had nothing to say about the allegation. I sat in a tiny group therapy once with a nurse and therapist and neither said a thing during the session while the rest of us were silent. I could have really used some direction at that time but they chose not to oblige, I suppose. That stupid Gestalt Therapy is BS (ie. patients are supposed to work problems out themselves - it's not that easy when your moods and everything else aren't even close to functioning correctly.)