YES! I am terrified of the phone too! it sucks because the phone is part of my job as well so because I am good at my job I do it, but thankfully I only have to handle a few calls a day. twice a month I have to break the receptionist though and I dread it. I panic...thankfully, I hve interns working for me most of the year and I can get them to cover the phone for me. I can also get them to make calls for me.....lol