There's a concept that's also relevant to what you're seeing here in online groups of this nature versus offline groups -- the disinhibition effect. That is, people feel more comfortable expressing themselves in ways they wouldn't ordinarily do so in a face-to-face situation. This can be both good and bad, and sometimes leads to online behavior that a person wouldn't dream of doing in real life.

The community support team is indeed aware of these concepts, and like many other things, help guide our reactions and responses to situations in our community.

Best,
DocJohn