I wonder if it was court-ordered community service for him? It definitely sounds like he is need of some basic training, especially with his having asked you personal details. If untrained and inexperienced, he may have just thought this was a good way to show interest though.

Or maybe he was just having an off night......

But if there's a next time you feel that way, maybe say something like "I don't think this is helping me, I'm going to go take a hot bath" just to get off the phone, and dial back to see if you get someone different? I guess the only drawback would be if you got the same guy.

Sorry it was disappointing. You're brave to try though! I think fear of getting a clumsy operator on the horn may be what has stopped me from ever calling one of those lines myself.