Thank you for posting this. I called a domestic abuse hotline last week for a friend and was shocked at how little the person on the other end of the phone actually knew. It's very discouraging when you finally make that call and then don't get the help you were expecting. I hope you feel better now.

The comment that guy made to you about working harder was really out of line, imo. If you have the energy for it, maybe it's worth filing a complaint so he can't do that to someone else.