For learning to listen:

My sister was always giving unsolicited advice. When her daughter was having some problems in her marriage she wanted to talk about she came to me after going to her mom because mom wasn't listening, but was giving advice. So my neice and I would ask one another at the start, "Do you want advice or do you want me just to listen?". It taught me that listening to let the other person be heard is different than listening to gather information and offer advice.