Quote:
Originally Posted by shelterdog71
Believe me, I try to do all those things. But when you are getting screamed at every call, for 8 hours a day, 40 hours a week, for 15 years, it really takes it's toll on you.
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Wait, lots of people scream at you? The company has no policy and training to help manage keeping things at a sane level? Most companies seem to train their staff to manage customers and not accept abusive calls. I may "not get out much" but I've been around a long time and I've never heard of a place like yours. Is it really like that?