I am struggling at work not with my boss, but my coworkers. I perform a service within our team so a large group of them rely on me for certain things. My immediate team has always been too small to serve the larger team. I get the brunt of complaints relating to this.

A couple of people are particularly nasty about it. I had a blow out this week with one guy--it was so bad his boss told him he had to apologize to me, but it was more of a "I'm-sorry-you-took-it-that-way" apology.

I've asked my boss, if for a time, he could go directly to her. His tone of voice and word choice is condescending and insulting and I just need time to cool off before I deal with him again.

I am working on being assertive without being "crazy angry"
. At home I'm trying to get back into mindfulness and meditation exercises.

There is a book ACT made simple book I want to get. I realize I let people like this consume me and it is unhealthy.

If anyone has links or ideas about dealing with difficult people please share!