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Old Nov 01, 2014, 09:03 AM
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hvert hvert is offline
Grand Magnate
 
Member Since: Jan 2014
Location: US
Posts: 4,889
I would find someone in the university to complain to NOW. Start with the discrimination office, but the student loan office needs to treat people professionally. They can't call customers sweetie or talk to them abusively, even if the customer is difficult. You don't have to wait to complain about this.

I also agree that I would try to do more of this communication via mail or online.
Hugs from:
Lemon Curd
Thanks for this!
JoeS21, Lemon Curd