Here are my thoughts and they apply to many of your posts. Do you receive counseling? I would strongly suggest that you do, to help you get over your chronic victimization and to help you with your communication issues.

No one would call me "sweetie" more than once in a business call. I'd hang up on him and immediately go up the food chain to complain. It's not too late for you to write out what transpired and to send it to the boss of this man.

But let me also add some information that I think you and so many people can really use. Be timely and organized when dealing with bureaucratic entities. The employees are frequently over-burdened with work and jaded towards sad stories, excuses and requests for special treatment. If they are civil servants, it can be the luck of the draw whether you get a decent person or a devil answering your questions.

All of your financial information should be organized. Your medical information and educational stuff should be too. I understand it can be overwhelming to start organizing piles of stuff, but a little a day leads to a good set of files for future reference.

Today when so many companies and organizations seem to have thrown honesty and decency to the wind, your good records might be the key to you getting what you need from some agency that might otherwise cheat you out of laziness or corruption.

I'll go back to what I said before, too. If you are not in counseling, I recommend it. You're obviously intelligent, but your odd, over-elaborate manner of communicating and your immediate fallback to victim position is going to continue to hamper your getting your needs met.