IceCreamKid:
Maybe I wasn't clear.
1. Tasks like copying and printing are MUCH EASIER for non-physically disabled people with 10-cents to spare. If you can't pay the copy center, etc. things become more difficult.
2. A good deal of what they requested wasn't available or was incorrect.
3. When I'm triggered, I have more difficulty communicating. I would like to be in counseling, but truly have NO financial access to counseling. Every dollar counts right now, whether it's on a credit card, credit, or not. (Public assistance doesn't help me much because they don't take my student loan payments into consideration. That makes me over $1000 a month poorer than they calculate. At the moment, I'm playing the credit card shuffle and trying not to go bankrupt.)
Here's what I think you missed:
4. As mentioned in the OP,
people who complain to the loan office
get punished by the loan office, by denial of service. If you complain, they will reject your application and deny you forbearance or deferment. It is a subjective process and they are allowed to do that. You sound like someone who thinks they can CONTROL other people. In this case, you don't have the authority to do so or any proof.
5. If you complain, the whole office will turn against you because they back each other.
This office does NOT behave in a professional way and they are kind of proud of that. Naive self-righteous people get slaughtered. (If you're going against them, you have to really know what you're doing and be ready for a long battle.)
Other stuff:
I'm in my twenties and still learning to communicate professionally in different settings. My experience is that in this setting, most people like details or tend to ask for them.
I have consulted an attorney about this, so I disagree with your lay-man's diagnosis of "chronic victimization," perhaps that's your [made up condition goes here] acting up?
Mods: You think the part in bold in the quote below is against TOS? There's a saying that goes, "Say what you mean without being mean when you say it." I would say that IceCreamKid is being mean by attempting to diagnose me in sort of a crappy insulting way.
Quote:
Originally Posted by IceCreamKid
Here are my thoughts and they apply to many of your posts. Do you receive counseling? I would strongly suggest that you do, to help you get over your chronic victimization and to help you with your communication issues.
No one would call me "sweetie" more than once in a business call. I'd hang up on him and immediately go up the food chain to complain. It's not too late for you to write out what transpired and to send it to the boss of this man.
But let me also add some information that I think you and so many people can really use. Be timely and organized when dealing with bureaucratic entities. The employees are frequently over-burdened with work and jaded towards sad stories, excuses and requests for special treatment. If they are civil servants, it can be the luck of the draw whether you get a decent person or a devil answering your questions.
All of your financial information should be organized. Your medical information and educational stuff should be too. I understand it can be overwhelming to start organizing piles of stuff, but a little a day leads to a good set of files for future reference.
Today when so many companies and organizations seem to have thrown honesty and decency to the wind, your good records might be the key to you getting what you need from some agency that might otherwise cheat you out of laziness or corruption.
I'll go back to what I said before, too. If you are not in counseling, I recommend it. You're obviously intelligent, but your odd, over-elaborate manner of communicating and your immediate fallback to victim position is going to continue to hamper your getting your needs met.
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