And I imagine that's one of the two differences between that and this case, because here you can tell (Lauliza said it's "unsolicited self-disclosure"), and also because it's on a therapist (who you are paying to help you get well), not some random person or a family member. So I get the people who find it uncomfortable or would rather not see a therapist with visible scars (or other signs of having dealt with serious mental illness).

Which is not a justification of it or judgement that such a person would be a bad therapist but simply an explanation as so why some people would dislike seeing sch a person. People refuse to see a particular therapist for many reasons, could be a mismatch of personality or religious views, could be sexual orientation, gender, visible tattoos or piercings or style of clothing or whatever. I think therapy requires a kind of closeness and vulnerability that is frightening enough on its own that people don't want to take any risks. They don't want to get triggered by just looking at a therapist or keep worrying about the therapist's health or about being misunderstood or rejected. Plus that they are paying so it's a professional service and consumer has the option to choose what suits them.