Thank you for posting a link to that article, Thing. I've been searching for a new therapist the past several weeks and have noticed that they have electronic/email/social media policies that limit emails to appointment setting and cancellations only. They state that it's for confidentiality (same with social media). I think this is only partly true. The rest is what's in that article--a reluctance to get into the email quagmire and use up more of their time, plus end up hurting clients who expect more of a response.

I wish they would just be honest about it and say that clients are only paying for 50 minutes of time. Period. The last one I saw invited contact between sessions, which surprised me. I seldom used that option, but it was nice not to have a rule thrown at my face. It's possible that some clients will be exhausting and demand a lot of attention, but I think many more are reasonable and respectful.