I have emailed several times and it's useful if you're not comfortable talking over the phone. They usually respond Within a day and will keep responding as long as you need to talk. They are kind but just to say, they're more for listening than giving actual advice, and I usually find they just repeat back what I've said which can be annoying but I think they're just trying to clarify my situation. I would say give them a try, nothing bad will happen. Good luck and I hope it helps. Sometimes it helps me just to write it out and know that someone is reading, even if it's a complete stranger. But like I said, they are very kind and not judgemental at all either.