Thanks for your relies. It makes me so angry that someone who is in this field, as a Supervisor no less, to help could be so ignorant and insensitive to someone's symptoms. The individual wanted to go to the hospital bc it was so bad and was told not to and was made to feel like this person was simply overreacting. What if they hurt themselves or worse after they were told not to go to the hospital and just deal w it? Everything is well with the situation luckily. I voiced my opinion as professionally as I could at the next staff meeting but was blown off. Said they were fine now and Told me shouldn't even be on Ativan they can cope with anxiety and panic without it (mind you this is not a dr speaking so I find it incredibly aggravating to hear). I really wanted to say to this supervisor how the **** would you know when you haven't seen this person face to face in months and you're just dealing w this on the phone bc they were in crisis one time? It's over and done with now, the person is well and healthy getting the treatment they need