When things get to me, I write down exactly what happened and how I feel about it in a diary, well, on a word processor on my tablet. Just let rip with no hanging back. Then no one gets hurt, and I don't have to apologise to anyone for going over the top, which I have been known to do.

It seems that sensitive people make ideal victims. Easy targets for those who can dump on others with no feeling of guilt about their behaviour. Perhaps we could learn from them how to have a thicker skin! Our problem is we care too much. Their problem is they don't care at all.