I mean that the woman makes no sense to me when she talks and when she does make sense, I still have no idea why she is talking instead of being quiet - I do not understand the point of what she chooses to say. I do ask and she usually says she does not know or had no point. So she is either a patent liar or an idiot. I prefer to think I have chosen a liar rather than an idiot and I then go ask the consultant I have some thing like "when one of you people does X - why or what is the point" and the consultant usually answers. Sometimes the consultant is also stumped. The reason I see the woman is that, although a liar - she does stay back better than the other one I see and she now knows more not to talk - sometimes I must remind her, but in general I have her not doing so any more.