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One of things that bothers me the most is when people speak in fake accents or change their voice. Especially when they are telling me to do something. For example, when I lived in a group home, there was a male staff at the day center who would always tell us to do our chores in a fake Australian accent. For some reason, that makes me angry.
I also agree with you about using "ask" when you are being told. Another thing is when people say "can you" when they either mean "will you" or they're just telling you to. Example is when my room mate asks me, "can you take the dog out?" I want to answer, "Yes, I am capable of taking her out. I do it every night." The proper statement would be, " I need you to take Ginger out." or maybe, "will you take her out?" Can and Will are quite different, just as there is a difference between asking someone to do something (where they have a choice) and telling them
And she should not be telling you to remove your headphones. You have a right to wear them. I know here they make people take off their hoods because of shoplifting but she can't make you take off the headphones. I wear mine because of noise. That's the same thing as telling someone hard of hearing to take out their hearing aids.
You should speak to the manager.
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