They should make one called 'How not to make personal attacks, What to do instead' did not read it, but while it is good to have skills to deal with that sort of nasty behavior with minimal damage...I do kinda dislike how the focus always seems to be what the person who is a victim of the personal attack or worse should do different and never really much addressing of what ways there might be to discourage that kind of thing in the first place. Still do plan to read the article though.