Hope your sister can offer some help... at least find a number to call for information. You have legitimate questions and you are right, how are you supposed to choose when you don't even know what the choices really are?
Anyway I'm glad you didn't delete the thread... other people can always get benefit by reading... maybe someone here tonight didn't even know such programs existed. The more you post about it, the more they might know what to expect as well.
Posting always has the side effect of helping others, sometimes in ways you can't imagine, in addition to helping yourself (even if just to vent)
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http://www.idexter.com
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-- The world is what we make of it --
-- Dave
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www.idexter.com