I just started with this new t. The agency has a hotline, and that was offered in case anything came up. T also gave me her vm extension. I know the agency doesn't do email as is not confidential... in the past, I've written to a t that used email about stuff that could wait till next session but I needed to be accountable for it. I've also called in an emergency where I needed support and guidance with how to proceed. I'm trying to be less needy this time around though.