Perhaps, I'm wrong with this, I'm also learning to cope with my emotions.
I think a common mistake we often make is taking other people acts personally.

I had a coworker yelling at me and I thought that she behad like that bc it was me. Then, I saw that it was her way.

We have to set ourselves in a high positions and give us time to think if it's worthy to face (in an assertive way, of course) to a person.
There are people who are very difficult to talk bc they only see a way.
In the example I put, I waited to see how my coworker is in real, bc I didn't know her very well and now I have learnt to accept her in the way she is. She didn't have bad intentions towards me. Now, that I know her better, I see the positive in her as well.

Sorry for my English!