He was asked to perform the same kind of role he does in his IRL practice -- give people information and advice as a professional. And when a person disagrees with you, act responsibly, professional, and respectfully.

Honestly, I could program a bot to dispense reference medication information. What people are looking for is humanity and simple respect with their answer, not just medication information dispensed indiscriminately and without compassion for what a person might be dealing with.

"A person’s character flows from his or her integrity: the ability to deliver under pressure, the willingness to do what is right rather than what is expedient. You judge a person’s character by his/her past performance and the way he/she thinks and acts in both good times, and especially bad. "

-Robert T. Blanchard