Sky,
It sounds like your lap top doesn't have the tool bar physically loaded on to it but your PC profile says you have it.
It's sort of one of those righthand doesn't know what the lefthand is doing kind of things. How to fix it????????????? (totally clueless)
My hubby is the computer nerd in the family and he's out golfing. If & when he get back I'll ask him.

I sure hope you can get some GOOD advice.