sadly, yes, it can be very difficult. I would suggest calling hte clinic also and speaking to a live person. It may be that they specialize in family therapy but also offer individual.

Also, can you keep looking through your insurance to find a provider? If they cover private practice clinicians, that may be a better choice than the community clinics (less hassel to get in to see someone, though they may also have a waiting list). I know when I was going through insurance, I had to call a good 40+ clinicians only to get a single call-back. Now that I don;t have any real insurance, I have to go through community clinics that have sliding scales or are grant-funded. They can have horrid waiting lists. I did find a few local options though. Some parts of the country are just really difficult areas to secure services.

I hope you can find someone.